Our Newsletter

Terms & Conditions

1. Website Operator
This website is operated by Nest Co Ltd.

2. Licence
Nest Co grants you a non-exclusive licence to use this website upon the following terms and conditions. Nest Co may terminate this licence at any time without notice.

3. Materials in Site
3.1 This website contains material that is owned by or licensed to Nest This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
3.2 All trademarks reproduced in this website, which are not the property of, or licensed to Nest, are acknowledged on the website.
3.3 You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without the prior written consent of Nest Co is prohibited.
3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. Accuracy of Information
4.1 The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Nest Co is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy
4.2 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship

5. Linking
5.1 This website contains links to other websites. Nest Co accepts no responsibility or liability for the content of other websites that are not under the strict control of Nest  Co. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Nest Co of that other website.
5.2 You may only create a link to this website from another website or document if such website or document is, in Nest  Co' sole opinion, appropriate to be associated with the Nest brands Nest Co will notify you if such a website or document is not appropriate and require you to remove the link.
5.3 If you create a link to this website, it must open in a full standard browser window and be clear that this website is a separate website from the website or document linking to it. For the avoidance of doubt this website may not open in a window within the website of document linking it or be framed.

6. Liability
6.1 Nest does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site
6.2 Except as set out in clause 6.3, Nest Co will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus. 6.3 These terms and conditions do not exclude its liability (if any) to you for personal injury or death resulting from Nest's negligence, for fraud or for any matter which it would be illegal for Nest to exclude or to attempt to exclude its liability.

7. Privacy
Nest Co privacy policy can be seen by clicking on this link. Privacy policy

8. Complete Agreement
These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms that you and Nest have agreed in relation to the use of the website

9. Jurisdiction and acceptance of these terms and condition.
9.1 This website is controlled and operated by Nest Co from its offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
9.2 Your continued use of this website indicates your acceptance of these terms and conditions. Unfortunately, if you do not accept these terms we must require you to stop using our website and terminate your licence to use it.

10 Delivery 

Delivery is FREE on all UK mainland orders. Orders outside UK mainland are quoted on an individual basis - please email info@nestsleep.co.uk 

We aim to deliver all our mattresses, pillows & toppers within 24 hours (or the next business day) stock permitting.  Bed bases and special orders may take up to 14 days - lead times are illustrated next to the item.  All orders will be acknowledged by email and standard mail including details of a specific or approximate delivery date. 

We operate a one or two man delivery team for bed bases, non vacuum packed mattresses and larger items to most parts of the UK with the option of delivery to a room of choice. Unless otherwise agreed we reserve the right to deliver to a ground floor destination. We do not accept any liability for accidental damage to your property when positioning your items.  This service is free.

Delivery time of our TV Beds & TV Ottoman is approximately 4 weeks from order and aim to keep you informed of its progress throughout. The price includes delivery and instillation on orders.

11 - 30 Day Trial 

The trial applies to products were this option is indicated next to the product data and there is a relevant drop down box. 

Your order must be paid in full at the time of purchase.

The trial period commences from the date of delivery

Trial may not be used in conjunction with any other offers such as upgrades and special sizes.

The trial period is a minimum of 30 days in order to adjust and gain the full benefits of this fantastic new sleep experience.

In the unlikely event that you return your mattress or overlay  you must return the item back in the same condtion you received it. You have up to 5 working days after the 30 days to contact us by email or telephone.

You are responsible for suitably packing the mattress to avoid any damage in transit. We would ask that you fold the mattress in half (top on the inside) before packing using the plastic it was sent in and cardboard provided by yourselves. We also ask that you would be available to provide the delivery company with the package on the arranged collection date.

We do not accept pillows back if they have been used in conjunction with a trail. In the event of a returned mattress your refund would not include the cost of the pillow(s) and subsequently be deducted from the refund.  By accepting any free pillows during the trial implies that you are happy with your mattress and wish to end the trial period and keep the mattress.

Our standard UK mainland collection charge for toppers is currently £25 and £45 for mattresses.

You will receive a reversal credit to your credit/debit card less the above cost follwing a satisfactory inspection of the goods - applied within 48 hrs of return. When a refund is due, you will be refunded less delivery costs and any pillows, this can vary depending on your location and number of pillows delivered.

Soiled or Maliciously damged goods will be returned to you as your property.

All returned packages must be individually and clearly marked with your NAME, POSTCODE and TRANSACTION number.

The trial applies to standard sizes only - 3ft single, 4ft 6 double, 5' king & 6' super king.

By requesting the trial period and then accepting the delivery you are agreeing to these terms and conditions.

12. Discount Offers

Discount applies to all orders over £100.00

13. 12 month discount off mattress purchase following 2" & 3" topper purchase

The offer applies to the Nest 2" & 3" topper without cover.

The discount applied to the mattress purchase is the amount paid for the topper/overlay.

This offer cannot be used in conjunction with other offers.

The mattress size must be equal to or larger than the topper/overlay size purchased.

This offer applies to all mattress purchases over £300.00


14. New York 'Madison' TV Bed 25% Deposit

Offer applies to approved orders only.  Full balance must be cleared 48 hours before delivery so contact will be made 1 week before delivery. A receipt will be mailed to you following a successful payment. When you agree to pay a deposit, it then becomes part of a legal contract. Such contracts give rights to, and place duties on, both you and the supplier. 
You are asked for a deposit if we are ordering something specially for you or are reserving an item for you. If you then change your mind, your deposit can be legally retained. Particularly in the case of the reserved items, as we may have sold the item if it had not been reserved for you. 


 15. Returns & cancellation information

Defective Items
You can always return products if they are defective. Please note: we only accept returns of products that have been opened if they are defective.Should you find your products to be defective please fill in our Replacement Request Form within 48 hours of receipt of faulty goods.

Delivery/Collection Charges
If you are returning an item on delivery because of an error on our part or because it is defective we will be happy to change the product for the correct item or replace it with an exchange item, with no extra delivery charges being incurred. Otherwise you will be responsible for the collection charge (£45) and costs of any other services provided to you in connection with your purchase.

If you are not totally satisfied with your purchase for any reason. It is your responsibility to return any such items in a pristine saleable condition in their original box and or packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return "Cancellation Request". Notification by telephone will not be sufficent to cancel. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The return address is: Unit 12 Golborne Enterprise Park, Kidglove Rd, Golborne, Warrington, Cheshire, WA3 3DR

Please note that you will be responsible for the costs of returning the goods to our depot, we may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 28 days. 

Nest Co Ltd adhere to the U.K.'s distance selling regulations 2000. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 7 day cooling of period.  

Divan bases, pillows, mattresses and accessories that have been unsealed and removed from the original packaging and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used.

Products that have been made to a bespoke size or personalised type and because of that cannot be sent on approval.
Your statutory rights are not affected.

If a trial is offered by Nestco Ltd. clause 11 applies.